Frequently asked Questions
When will you ship?
* Most items are RTS ( ready to ship) all we have to do is get them snug in a box and shipped out to you so give us 1-5 business days. ( sometimes we are busy bee's) We do now have some custom order bars on the site now.
. ****We will only be shipping Monday, Tuesday, Wednesday.*** It is warming up and we don't want melty wax in a USPS truck!
Where are you located?
Do you have a facebook group?
Yes!! of course
Do you offer local pick up?
*We do! You can pick up your order at Neal's Accessories in Town Square Mall or make arrangements to pick up at a location in town( need to set those up. We accommodate the best we can.)**We still need time to get your order ready so 1-5 business days still apply.
How much is shipping?
Flat rate of $9.00
How will it ship?
USPS and a tracking number will be sent to you. Some large orders will have to ship UPS. You will need to provide an address when you order and not a P.O. box. We can only ship to the address you use when you check out.
Do you offer shipping outside of the US?
*Yes, but you will need to pay exact shipping. Contact us.
Methods of payment.
We have several, credit card, paypal, Afterpay, Sezzle among others.
Can I custom order?
*Yes but we have a sign up list in our group so things are faster and individual attention is given to your order.
If you want to see something made and put on the site I will make every effort to get it there ASAP. Send a message through Shopify chat.
Can I combine my orders?
* Yes- IF you ordered in the last 24 hours and it has not already shipped. If it has already shipped you will have to pay shipping again. Contact us and we will tell you how to combine your orders.
Is there a canceling order fee?
*Yes, there is a 10% Cancellation Fee on orders, or a minimum cancellation fee of $5.00.
Can I return my order?
No, I am sorry we do not accept returns.
What kind of wax do you use?
* Regular wax is a para soy blend.
** Scoop-eze is a coconut house blend. About the consistency of caviar and just as awesome.
*** Fragrance oils are of the finest we can find on the market. Each scent is tested before the first melt is sold.
If you have other questions- hit the shopify chat in the lower left corner. You can also email- email@example.com
Have a blessed and scented day- hope to hear from you soon.